Question: How do I cancel or change my reservation?
Answer: If you wish to make any changes to your confirmed online reservation, login to your account on our website -if you don’t have an account, please Sign Up here. You can also call us directly where our travel specialists are waiting to assist you, please dial (971)(4) 503 4444.
Question: I sometimes enjoy a cigar after a wonderful evening, can I smoke in the hotel?
Answer: Smoking is prohibited by law, hence the hotel is offering smoking guests smoking corner by the hotel entrance, for further inquiries please contact guest services.
Question: Dubai has a warm climate; can I roam freely in the hotel in my shorts?
Answer: In keeping with the relaxed ambiance of the hotel, the restaurant dress code is “casual.” Shorts and flip flops should only be worn at the poolside. In respect for local customs, nude or topless bathing is not in accordance with Dubai’s cultural norms and is not permitted at the hotel.
Question: Can I get assistance at the airport?
Answer: For any limousine, taxi or transfer services, please contact the Concierge desk for assistance in making the necessary arrangements.
Question: How can I pay for my booking online?
Answer: We accept the following international credit cards: VISA, Mastercard, American express, JCB, Diners Club.
Question: What if I wish to book a few rooms for my large family?
Answer: A maximum of 9 rooms can be reserved through the website. Requests exceeding 9 rooms will be considered as a group request and should be channeled via the hotel's Sales department. Please email firstname.lastname@example.org or call sales team on 04- 5034001 for more information. At Sheraton Grand Hotel we also offer you fully serviced 1, 2 and 3 bedroom apartments. This can be an ideal solution for your large family to enjoy our hotel features while being in the comfort of your chosen type services apartment with your family.